IT support specialist
Help people fix computer, network and account problems.
- Median pay
- $62,890 a year
- Cost to start
- Free programs exist; certification exams cost about $250 each
- Time to start
- 3 to 6 months
IT support is one of the most common ways into tech, and you don't need a degree. Several free programs train you and connect you with employers.
A day in the job
You'll help people with their computers, accounts, printers and Wi-Fi, by phone, chat, or in person at their desk.
Each problem is a small puzzle: ask questions, try a fix, and write down what worked so the next person can solve it faster.
Many roles are hybrid or remote. With experience, people move up into networking, cloud or cybersecurity.
Is this for you?
Good signs
- You're the person friends ask to fix their phone or laptop
- You're patient when explaining things
- You like learning new tools
- You want a path into tech without a four-year degree
Maybe not, if
- Repeating the same fix many times would wear you down
- You'd rather not talk with people who are frustrated
What it really pays
$62,890 a year (median)
The lowest-paid 10% earn about $40,980 or less, which is closer to where many beginners start.
National median for all workers in this job, including experienced ones. Pay varies by state, employer and experience, and isn't guaranteed. Source: U.S. Bureau of Labor Statistics (opens in a new tab)
Entry help desk roles start lower. Pay rises as you add certifications and move into network or systems roles.
Your path, step by step
Tick off each step as you go. We'll remember your progress on this device.
0 of 4 steps done
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Apply to a free training program
These nonprofits teach IT support for free and help you land a job afterward. Check their age, income and location rules; admission is competitive, so apply to more than one.
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Earn an entry certification
CompTIA A+ is the most common first certification. The free programs above usually include it. On your own, each exam costs about $250.
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Practice at home
Set up an old laptop, install Linux, or build a small home network. Write down what you learn; it gives you real stories for interviews.
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Apply for help desk roles
Look for titles like help desk technician, IT support specialist or desktop support. Your first job is about experience; promotions often come within a year or two.